privacy policy

LAST UPDATE: MAY 3, 2020

At sisialene, we are committed to protecting your privacy and meeting the requirements of applicable data protection legislation.

The purpose of this Privacy Policy is to inform you in a transparent, simple and complete manner about the processing of the personal data that you provide or that we collect through the different touchpoints you use to interact with us, about their possible transfer to third parties as well as your rights and options to control your personal data and protect your privacy.

References in this Policy to “we”, “us”, “our” or “SISIALENE” are to SISIALENE LTD (company number 12277478), registered office KEMP HOUSE, 160 CITY ROAD, London EC1V 2NX, UNITED KINGDOM.  For the purpose of data protection legislation, we are a data controller.

WHAT personal data DO WE COLLECT FROM YOU AND HOW?

We collect various types of personal data about you for the purposes described in this privacy Policy, including:

personal data you share with us: you may give us information about yourself if you sign up for an account on our Website (www.sisialene.com) (the “site”), place an order for products, complete any online forms, opt in to receive our newsletters and special offers, enter a competition or promotion, participate in social media functions with our site, or correspond with us (by email, telephone, instant chat, social media or otherwise).

The personal information you give us may include your first name, last name, title, birthdate, email address, phone number, financial information (such as credit or debit card details), as well as shipping address, billing address, and any other information that you consider necessary to provide us with.

personal data our IT systems collect about you: each time you visit the SITE, certain information will be created and automatically recorded by our IT systems. That information includes:

cookies: you can see more details about cookies in section 7, but these small text files can help improve your experience with the site and make it easier to interact with us. This may include storing your location or language preferences to save you having to re-enter information when returning to, or ensuring that items you wish to order don’t disappear as you navigate between pages on, our site. We also use cookies to provide you with tailored advertising;

device information: the information provided by your device will differ depending on which type of device you are using (whether it’s a PC, Mac, iPhone, Android, or otherwise) and the settings on that device, but includes the type of device you have (such as an iPhone 6S or Samsung Galaxy S7), the device’s IP address, the browser you are using, your mobile network provider (for mobile devices), the pages you have visited, your time zone and country location, and crash or download error reports.

information we receive from other sources: When you interact with us or use any of our pages on social media websites, such as Facebook, Twitter, Pinterest, Instagram, YouTube, Google+, Weibo and WeChat, we may collect information about you which could include personal data, for example, when you “Like” a post on our Facebook page, or “Follow” us on Twitter. Those social media websites will also have their own privacy policies explaining how they use and share your personal data. You should carefully review those privacy policies before you use social media websites, to make sure that you are happy with them.

Minimum Age

Protecting the safety and privacy of children is very important to us. We do not accept registrations or orders submitted by, and will not knowingly collect or use personal data from anyone under the age of sixteen (16) years, or any other age limit set out by the law of his/her country of residence. By registering or making any purchase on the site, you confirm that you have reached the age of majority in your country of residence.

Why do we collect your personal data and how do we use it?

We collect and use your personal data based on one or many of the following legal basis:

we have obtained your prior consent. Please note that for this specific legal basis, you have the right to withdraw your consent at any time (see below “What rights do you have on your personal data?”);

the processing is necessary in connection with any contract between you and us (for example, when you make a purchase);

we have a legitimate interest in carrying out the processing and that legitimate interest is not overridden by your interests, fundamental rights, or freedoms (for example, to prevent payment fraud);

we have to process your personal data to comply with applicable laws and regulations.

Depending on the context, we may use your personal data in order to:

provide you with the products or services you requested;

conduct checks to identify you and verify your identity;

send you marketing communications – with your prior consent (see section “Marketing Communications”);

provide you after-sale services;

respond to your queries, requests and suggestions;

manage the events you registered and/or participated in;

detect any fraudulent or illegal activity, including to secure your transactions by detecting and preventing fraud against you and sisialene;

protect you, employees and other individuals in our stores as well as our property;

manage the stock of certain types of rare products to allow a fair allocation of the products we sell;

monitor and improve our Digital Platforms;

conduct statistical analysis;

improve our products and services;

provide information to regulatory bodies when legally required.

SHARING YOUR INFORMATION

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:

we may disclose your personal data where this is needed for the purposes mentioned in this privacy policy To trusted third-party service providers, including Financial institutions, anti-fraud detection and prevention entities, technological service providers, logistic, transport and delivery partners and service providers, providers of customer support related services, advertising and marketing related partners and service providers, Third parties that provide digital and e-commerce services, Third parties that assist us with the organisation of our events;

we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third parties where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;

we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

We expect all these third parties to provide necessary guarantees of confidentiality and security and to take appropriate organizational and technical measures in compliance with the applicable laws. Our service providers may only process the Personal Data we share with them according to and within the limits of our instructions.

INTERNATIONAL TRANSFERS

Where we share your information with a third-party service provider outside of the European Economic Area (“EEA”) (as detailed in the section entitled Sharing your information), we contractually oblige the third-party service provider to implement adequate safeguards to protect your information.

SECURITY

WE PLACE GREAT IMPORTANCE ON THE SECURITY OF ALL PERSONAL DATA ASSOCIATED WITH OUR USERS. WE HAVE ADOPTED SECURITY MEASURES TO PROTECT PERSONAL DATA AGAINST ACCIDENTAL OR UNLAWFUL DESTRUCTION, ACCIDENTAL LOSS, ALTERATION, UNAUTHORIZED DISCLOSURE OR ACCESS. FOR THE BEST POSSIBLE PROTECTION OF YOUR PERSONAL DATA OUTSIDE THE LIMITS OF OUR CONTROL, YOUR DEVICE SHOULD BE PROTECTED (SUCH AS BY UPDATED ANTIVIRUS SYSTEMS) AND YOUR INTERNET SERVICE PROVIDER SHOULD TAKE APPROPRIATE MEASURES FOR THE SECURITY OF NETWORK DATA TRANSMISSION (SUCH AS, FOR EXAMPLE, FIREWALLS AND ANTI-SPAM FILTERING).

WHILE WE TAKE REASONABLE STEPS TO PROTECT YOUR PERSONAL DATA, WE CANNOT GUARANTEE THAT THE PERSONAL DATA YOU DISCLOSE TO US WILL BE 100% SECURE, NOR THAT ANY DATA BREACH WILL NOT OCCUR.

YOU ACCEPT THE INHERENT SECURITY IMPLICATIONS OF DEALING ONLINE OVER THE INTERNET AND WILL NOT HOLD US OR OUR PROCESSORS RESPONSIBLE FOR ANY DATA BREACH UNLESS IT IS DUE TO OUR NEGLIGENCE.

Retention And Deletion Of Personal Information

We will only keep your information as long as you remain an active customer and for 5 years afterwards or otherwise as required for our business operations or by applicable laws. We may need to retain certain personal information even once a customer account has been closed or deleted to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and/or for proper record-keeping purposes. We may also retain a record of any stated objection by you to receiving sisialene updates for the purpose of ensuring we can continue to respect your wishes and not contact you further. Your personal information will be deleted or destroyed in a manner that cannot be restored or reproduced.

Your Rights

YOU HAVE THE FOLLOWING RIGHTS WITH RESPECT TO YOUR PERSONAL DATA:

RIGHT TO WITHDRAW CONSENT: WHERE APPLICABLE, YOU HAVE THE RIGHT TO WITHDRAW YOUR CONSENT AT ANY TIME. FOR EXAMPLE, IF YOU WISH TO OPT-OUT OF RECEIVING ELECTRONIC MARKETING COMMUNICATIONS, YOU CAN CHANGE YOUR SETTINGS IN YOUR ACCOUNT ON THE SITE, USE THE ‘UNSUBSCRIBE’ LINK PROVIDED IN OUR EMAILS OR TEXT THE STOP NUMBER IN OUR SMS, OR OTHERWISE CONTACT US DIRECTLY AND WE WILL STOP SENDING YOU COMMUNICATIONS.

RIGHT OF ACCESS, RECTIFICATION AND ERASURE: YOU HAVE THE RIGHT TO REQUEST ACCESS TO AND OBTAIN A COPY OF ANY OF YOUR PERSONAL DATA THAT WE MAY HOLD, TO REQUEST CORRECTION OF ANY INACCURATE DATA RELATING TO YOU AND TO REQUEST THE DELETION OF YOUR PERSONAL DATA UNDER CERTAIN CIRCUMSTANCES. YOU CAN SEE AND UPDATE MOST OF THIS DATA YOURSELF ONLINE, OR BY CONTACTING DIRECTLY customercare@sisialene.COM.

RIGHT OF DATA PORTABILITY: UNDER CERTAIN CONDITIONS, YOU HAVE THE RIGHT TO RECEIVE ALL SUCH PERSONAL DATA WHICH YOU HAVE PROVIDED TO US IN A STRUCTURED, COMMONLY USED AND MACHINE-READABLE FORMAT, AND ALSO TO REQUIRE US TO TRANSMIT IT TO ANOTHER CONTROLLER WHERE THIS IS TECHNICALLY FEASIBLE.

RIGHT TO RESTRICTION OF PROCESSING: YOU HAVE THE RIGHT TO RESTRICT OUR PROCESSING OF YOUR PERSONAL DATA WHERE:

YOU CONTEST THE ACCURACY OF THE PERSONAL DATA UNTIL WE HAVE TAKEN SUFFICIENT STEPS TO CORRECT OR VERIFY ITS ACCURACY;

THE PROCESSING IS UNLAWFUL BUT YOU DO NOT WANT US TO ERASE THE DATA;

WE NO LONGER NEED YOUR PERSONAL DATA FOR THE PURPOSES OF THE PROCESSING, BUT YOU REQUIRE SUCH DATA FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS; OR

YOU HAVE OBJECTED TO PROCESSING JUSTIFIED ON LEGITIMATE INTEREST GROUNDS (SEE BELOW) PENDING VERIFICATION AS TO WHETHER WE HAVE OVERRIDING COMPELLING LEGITIMATE GROUNDS TO CONTINUE PROCESSING.
WHERE PERSONAL DATA IS SUBJECT TO RESTRICTION IN THIS WAY, WE WILL ONLY PROCESS IT WITH YOUR CONSENT OR FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

RIGHT TO OBJECT TO PROCESSING JUSTIFIED ON LEGITIMATE INTEREST GROUNDS: WHERE WE ARE RELYING UPON LEGITIMATE INTEREST TO PROCESS PERSONAL DATA, THEN YOU HAVE THE RIGHT TO OBJECT TO THAT PROCESSING. IF YOU OBJECT, WE MUST STOP THAT PROCESSING UNLESS WE CAN EITHER DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR WHERE WE NEED TO PROCESS THE DATA FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS. WHERE WE RELY UPON LEGITIMATE INTEREST AS A JUSTIFICATION FOR PROCESSING WE BELIEVE THAT WE CAN DEMONSTRATE SUCH COMPELLING LEGITIMATE GROUNDS, BUT WE WILL CONSIDER EACH CASE ON AN INDIVIDUAL BASIS.

RIGHT TO OBJECT TO PROCESSING FOR MARKETING PURPOSES: WHERE WE PROCESS PERSONAL DATA FOR DIRECT MARKETING PURPOSES, THEN YOU HAVE THE RIGHT TO OBJECT TO THAT PROCESSING AT ANY TIME.

YOU ALSO HAVE THE RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORITY IF YOU CONSIDER THAT THE PROCESSING OF YOUR PERSONAL DATA INFRINGES APPLICABLE LAW.

PLEASE NOTE THAT WE MAY REQUEST PROOF OF IDENTITY, AND WE RESERVE THE RIGHT TO CHARGE A FEE WHERE PERMITTED BY LAW, FOR INSTANCE, IF YOUR REQUEST IS MANIFESTLY UNFOUNDED OR EXCESSIVE. WE WILL ENDEAVOUR TO RESPOND TO YOUR REQUEST AS SOON AS POSSIBLE AND IN ANY CASE WITHIN THE APPLICABLE TIMEFRAMES.

CONTACT US

If you have any questions about this Privacy Policy or our personal data protection practices or if you would like to exercise one of the aforementioned rights, PLEASE DO NOT HESITATE TO CONTACT OUR CUSTOMER SERVICE:

By email: customercare@sisialene.com.

UPDATES TO THIS PRIVACY POLICY

From time to time we may update this Privacy Policy. When we do, we will publish the changes on this Platform.

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CUSTOMER CARE

OUR ADVISORS ARE HERE TO ASSIST YOU WITH PRODUCT AND STYLING ADVICE, AND TO ANSWER ANY QUESTIONS YOU MAY HAVE.

EMAIL

YOU CAN EMAIL US AT customercare@sisialene.com.
A SISIALENE ADVISOR WILL RESPOND TO YOU IN ENGLISH WITHIN 24 HOURS, FROM MONDAY TO SATURDAY.

PRESS ENQUIRIES

PRESS@sisialene.COM

SISIALENE

160 City road
london ec1v 2nx
united kingdom

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