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Privacy Policy

PRIVACY POLICY

LAST UPDATED: OCTOBER 3RD, 2023

YOU CAN PRINT OUT THE FULL TEXT OF OUR CONFIDENTIALITY AND DATA PROTECTION POLICY FROM YOUR BROWSER BY PRESSING CTRL+P ON WINDOWS AND LINUX OR ⌘+P ON MAC OS.

THIS POLICY HAS BEEN UPDATED TO COMPLY WITH THE REQUIREMENTS OF THE GENERAL DATA PROTECTION REGULATIONS (GDPR) WHICH CAME INTO FORCE ON MAY 25, 2018.

1. OVERVIEW

1.1 THE PURPOSE OF THIS POLICY

SISIALENE IS COMMITTED TO RESPECTING YOUR PRIVACY AND PROTECTING YOUR PERSONAL DATA. THIS CONFIDENTIALITY AND DATA PROTECTION POLICY (REFERRED TO AS THE ‘CONFIDENTIALITY POLICY’) IS DESIGNED TO INFORM YOU ABOUT HOW WE USE YOUR PERSONAL DATA, WHICH WE COLLECT WHEN YOU ACCESS THE SISIALENE WEBSITE AT HTTPS://WWW.SISIALENE.COM/ (REFERRED TO AS THE ‘SITE’), MAKE PURCHASES AT SISIALENE POINTS OF SALE, OR CONTACT SISIALENE (REFERRED TO AS THE ‘SERVICES PROVIDED BY SISIALENE’). IT WILL ENABLE YOU TO UNDERSTAND THE ORIGIN AND USE OF THE INFORMATION WE COLLECT, AS WELL AS YOUR RIGHTS AND OPTIONS UNDER APPLICABLE DATA PROTECTION RULES AND REGULATIONS. THIS CONFIDENTIALITY POLICY IS IMPORTANT FOR YOU, AND WE KINDLY ASK YOU TO READ IT CAREFULLY. TO LEARN HOW SISIALENE USES COOKIES ON ITS SITE, PLEASE SEE OUR COOKIES POLICY.

1.2 UPDATES TO THIS POLICY 

SISIALENE MAY PERIODICALLY UPDATE THIS POLICY TO ENSURE ALIGNMENT WITH LEGAL AND REGULATORY REQUIREMENTS AND TO KEEP YOU INFORMED ABOUT CHANGES IN OUR PERSONAL DATA PROCESSING PRACTICES. WE RECOMMEND THAT YOU REGULARLY REVIEW THE LATEST VERSION OF THIS CONFIDENTIALITY POLICY WHENEVER YOU ENGAGE WITH SISIALENE. YOU CAN ACCESS IT BY VISITING THIS SECTION OR CLICKING ON THE ‘PRIVACY POLICY’ LINK AT THE BOTTOM OF THE SITE’S HOMEPAGE.

1.3 SISIALENE’S ROLE AND RESPONSIBILITY

UNLESS OTHERWISE SPECIFIED IN OTHER TEXTS CONCERNING SPECIFIC INSTANCES OF PERSONAL DATA PROCESSING, THE PROCESSING OF YOUR PERSONAL DATA, AS DESCRIBED IN THIS POLICY, WILL BE CARRIED OUT BY SISIALENE LTD, A PRIVATE LIMITED COMPANY INCORPORATED UNDER THE LAWS OF ENGLAND AND WALES, WITH A REGISTERED OFFICE AT 128 CITY ROAD, LONDON, EC1V 2NX, AND REGISTRATION NUMBER 15245795. THIS ENTITY OPERATES THE SITE WWW.SISIALE.COM AND SERVES AS THE DESIGNATED ‘DATA CONTROLLER’ IN ACCORDANCE WITH DATA PROTECTION LAWS.

2. KEY POINTS OF THIS CONFIDENTIALITY POLICY

DATA COLLECTION 

TO LEARN MORE (SECTION 3.3) 

SISIALENE COLLECTS YOUR PERSONAL DATA WHEN YOU USE THE SITE OR INTERACT WITH SISIALENE. IN ADDITION TO THE INFORMATION YOU ACTIVELY PROVIDE (E.G., WHEN REGISTERING FOR THE NEWSLETTER), INFORMATION IS AUTOMATICALLY GATHERED OR GENERATED BY SISIALENE’S SYSTEMS (E.G., DETERMINATION OF YOUR SISIALENE PRODUCT REFERENCE NUMBERS).

USE OF YOUR DATA

TO FIND OUT MORE (SECTION 3.1)

THE DATA WE GATHER ENABLES US TO:

  • PROVIDE THE SERVICES OFFERED BY SISIALENE AS REQUESTED.

  • UNDERSTAND YOUR PREFERENCES TO PROVIDE YOU WITH A PERSONALIZED EXPERIENCE.

  • SEND YOU INFORMATION ABOUT SISIALENE’S PRODUCTS AND EVENTS THAT WE BELIEVE MAY INTEREST YOU.

TO UNDERSTAND HOW YOU CAN OBJECT TO SUCH USE AND WITHDRAW YOUR CONSENT, PLEASE CONSULT SECTION 3.11.

COOKIE USAGE ON THE SITE

THE USE OF COOKIES ON THE SITE ALLOWS US TO ENHANCE ITS PERFORMANCE AND DELIVER TARGETED ADVERTISING. FURTHERMORE, SECURITY CHECKS ARE CARRIED OUT TO ENSURE THE SAFETY OF THE SITE AND PAYMENTS MADE ON IT. YOU CAN DISABLE AND/OR DELETE ALL TYPES OF COOKIES BY USING YOUR BROWSER SETTINGS. 

DATA RECIPIENTS AND TRANSFERS

TO FIND OUT MORE (SECTION 3.4)

TO DELIVER OUR PRODUCTS AND SERVICES TO YOU, SISIALENE NEEDS TO SHARE YOUR PERSONAL INFORMATION WITH APPROVED PARTNERS WHO TYPICALLY ACT AS OUR ‘DATA PROCESSORS.’

DATA RETENTION

TO FIND OUT MORE (SECTION 3.6)

IN GENERAL, YOUR PERSONAL DATA WILL BE RETAINED BY SISIALENE FOR AS LONG AS YOU REMAIN A CLIENT AND UNTIL THE EXPIRATION OF APPLICABLE WARRANTIES. IT WILL ONLY BE RETAINED BEYOND THAT TIME WITH YOUR PERMISSION OR TO MEET OUR LEGAL OBLIGATIONS.

YOUR RIGHTS AND OPTIONS

TO FIND OUT MORE (SECTION 3.10 AND 3.11)

UNDER DATA PROTECTION LAWS AND REGULATIONS, YOU HAVE THE RIGHT TO:

  • ACCESS, AMEND, REQUEST THE ERASURE, AND EXERCISE OTHER RIGHTS OVER YOUR PERSONAL DATA.

  • REVIEW YOUR DECISION REGARDING WHETHER TO RECEIVE THE SISIALENE NEWSLETTER AT ANY TIME.

FOR MORE INFORMATION, PLEASE SEE SECTION 3.11.

CONTACTING SISIALENE

TO FIND OUT MORE (SECTION 4)

FOR ANY QUESTIONS OR CLAIMS REGARDING THIS CONFIDENTIALITY POLICY, YOU MAY CONTACT SISIALENE BY EMAIL: CLIENTSERVICES@SISIALENE.COM.

3. OUR POLICY IN DETAIL

3.1 HOW SISIALENE USES YOUR PERSONAL DATA

YOUR PERSONAL DATA IS ONLY GATHERED WHEN SISIALENE HAS A LEGAL BASIS FOR DOING SO.

WE THEREFORE ONLY PROCESS YOUR PERSONAL DATA WHEN THIS IS NECESSARY:

TO DEAL WITH YOUR REQUESTS, SUCH AS:

  • SENDING YOU INFORMATION ABOUT OUR OFFERS, NEWS, AND EVENTS.

  • ADDRESSING YOUR REQUESTS AND COMPLAINTS.

  • ENHANCING THE SITE’S FUNCTIONALITY BY GENERATING STATISTICS.

  • PERSONALIZING THE SITE’S INTERFACE BASED ON YOUR PREFERENCES.

  • IMPLEMENTING TARGETED ADVERTISING OR PROMOTIONAL MATERIALS, IN ACCORDANCE WITH OUR COOKIES POLICY.

TO PROVIDE YOU WITH SERVICES, FULFILL YOUR ORDERS, AND MEET OUR CONTRACTUAL OBLIGATIONS, INCLUDING:

  • ENABLING YOU TO PURCHASE SISIALENE PRODUCTS ONLINE.

  • MANAGING YOUR ORDERS, THEIR DELIVERY, AND ASSOCIATED WARRANTIES.

  • ADMINISTERING ANY OTHER SERVICES, WHETHER CURRENT OR FUTURE, RELATED TO THE SERVICES AND OUTLINED IN THE CORRESPONDING GENERAL TERMS OF USE AND SALE.

TO ADVANCE SISIALENE’S LEGITIMATE INTERESTS, INCLUDING:

  • MANAGING OUR RELATIONSHIP WITH YOU BY MAINTAINING AN UP-TO-DATE CENTRALIZED DATABASE OF OUR EXISTING AND POTENTIAL CLIENTS, ALLOWING US TO PROACTIVELY MONITOR OUR COMMERCIAL RELATIONSHIP.

  • ENSURING THE DELIVERY OF HIGH-QUALITY SERVICES BY CONDUCTING SURVEYS.

  • GENERATING SURVEY REPORTS AND STATISTICS, WITH DATA ANONYMIZATION OR PROCESSES IN PLACE TO PREVENT THE INCORRECT ATTRIBUTION OF DATA TO AN IDENTIFIABLE PERSON.

  • SAFEGUARDING THE SECURITY OF YOUR ONLINE TRANSACTIONS AND PREVENTING FRAUD AND PAYMENT DEFAULTS.

FOR ALL THESE PURPOSES FOUNDED ON OUR LEGITIMATE INTEREST, WE TAKE INTO CONSIDERATION ANY POTENTIAL IMPACT THAT THE GATHERING OF THIS DATA MAY HAVE UPON YOU AND UPON THE USERS OF THE SITE IN GENERAL. SHOULD WE BELIEVE THAT YOUR INTERESTS OR YOUR FUNDAMENTAL RIGHTS AND FREEDOMS TRANSCEND OUR LEGITIMATE INTERESTS, WE WILL REFRAIN FROM USING YOUR PERSONAL DATA ON THIS BASIS AND MAY ASK YOU FOR YOUR CONSENT ON A CASE-BY-CASE BASIS.

SISIALENE IS AN INDEPENDENT FINE JEWELRY BRAND, SPECIALIZING IN CRAFTING EXQUISITE PIECES OF JEWELRY. WE ARE NOT AFFILIATED WITH ANY LARGER ORGANIZATION OR GROUP. YOUR RELATIONSHIP WITH SISIALENE IS SOLELY WITH OUR BRAND, AND YOUR DATA IS PROCESSED EXCLUSIVELY FOR OUR BUSINESS PURPOSES.

3.2 NOTE CONCERNING THE PROCESSING OF PERSONAL DATA FOR PURPOSES OF PREVENTION AND MANAGEMENT OF PAYMENT DEFAULTS

IN ORDER TO COMBAT FRAUD OVER THE INTERNET, INFORMATION CONCERNING YOUR ORDER AND CONCERNING THE TERMINAL USED TO PLACE THE ORDER (SUCH AS THE OPERATING SYSTEM USED, THE LOCATION OF THE MACHINE, WHETHER OR NOT A PROXY WAS USED, ETC.) IS GATHERED AUTOMATICALLY AND USED, SUBJECT TO YOUR CONSENT, TO ANALYSE YOUR TRANSACTIONS FOR PURPOSES OF FRAUD DETECTION AND PREVENTION OF PAYMENT DEFAULTS. THE INFORMATION MAY BE TRANSMITTED TO OUR PAYMENT SERVICE PROVIDER AND TO ANY THIRD PARTY THAT IS DULY AUTHORISED BY LAW FOR THE SOLE PURPOSES OF CHECKING YOUR IDENTITY, THE VALIDITY OF THE ORDER, OF THE PAYMENT METHOD USED, AND OF THE REQUESTED DELIVERY ADDRESS.

YOU MAY WITHHOLD OR WITHDRAW YOUR CONSENT AT ANY POINT IN TIME IN ACCORDANCE WITH THE TERMS OF OUR COOKIE POLICY. HOWEVER, SHOULD YOU REFUSE TO ALLOW US TO USE COOKIES TO SECURE THE TRANSACTIONS, YOUR ORDER MAY NOT BE APPROVED AUTOMATICALLY AND WILL HAVE TO BE REVIEWED MANUALLY. YOU MAY BE ASKED FOR PROOF OF IDENTITY IN ORDER TO CONFIRM YOUR ORDER.

FOR ANY QUESTION REGARDING THESE CHECKS, OR IN CASE OF A BLOCKAGE OF YOUR ACCOUNT, WE WOULD ASK YOU TO CONTACT OUR CUSTOMER SERVICE UNIT (SEE THE SECTION ENTITLED CONTACT US).

3.3 THE CATEGORIES OF DATA GATHERED BY SISIALENE

INFORMATION THAT YOU PROVIDE TO US DIRECTLY

WE GATHER THE INFORMATION THAT YOU DISCLOSE TO US DIRECTLY WHEN YOU USE OUR SITE AND OUR SERVICES. THIS IS, FOR INSTANCE, THE CASE WHEN YOU REGISTER TO RECEIVE OUR NEWS OR YOU MAKE A PURCHASE ONLINE.

THE CATEGORIES OF PERSONAL DATA WE COLLECT DIRECTLY FROM YOU INCLUDE:

  • YOUR IDENTIFICATION AND CONTACT DATA (SUCH AS YOUR FAMILY NAME, FIRST NAME, EMAIL ADDRESS, TELEPHONE NUMBER, DATE OF BIRTH, MOTHER TONGUE, AND PREFERRED MEANS OF CONTACT) NECESSARY FOR IDENTIFICATION AND COMMUNICATION WHEN YOU USE SISIALENE’S SERVICES.

  • TRANSACTION-RELATED INFORMATION REQUIRED TO PROCESS YOUR ORDERS (SELECTED ITEMS, DELIVERY AND BILLING ADDRESSES, TELEPHONE NUMBER, PAYMENT METHODS, INCLUDING YOUR BANK CARD DETAILS FOR BILLING PURPOSES – ACCOUNT HOLDER NAME, NUMBER, AND EXPIRY DATE – IN THE CASE OF CREDIT CARD PAYMENTS).

  • DATA RELATED TO THE MONITORING OF OUR COMMERCIAL RELATIONSHIP (YOUR ORDER NUMBER, THE HISTORY OF YOUR PURCHASES, YOUR INTERACTIONS AND REQUESTS, OR YOUR CORRESPONDENCE WITH OUR CUSTOMER SERVICE TEAM).

  • SOCIO-DEMOGRAPHIC DATA (SUCH AS YOUR AGE, PROFESSION, ETC.).

  • DATA REGARDING YOUR PREFERENCES AND PERSONAL INFORMATION (PREFERRED STYLE, SIZE, ETC.).

THE PERSONAL DATA THAT IS INDISPENSABLE FOR SISIALENE TO FULFIL THE PURPOSES DESCRIBED ABOVE IS HIGHLIGHTED IN THE VARIOUS PAGES OF THE SITE. SHOULD YOU NOT DISCLOSE THIS DATA IN THE MANDATORY FIELDS, SISIALENE MAY NOT BE ABLE TO RESPOND TO YOUR REQUESTS AND/OR SUPPLY YOU WITH THE PRODUCTS AND SERVICES THAT YOU WANT. ALL OTHER DATA IS MERELY OPTIONAL AND ENABLES US TO KNOW YOU BETTER AND TO IMPROVE THE WAY IN WHICH WE COMMUNICATE WITH YOU AND THE SERVICES THAT WE PROVIDE TO YOU.

THE INFORMATION THAT SISIALENE GATHERS AUTOMATICALLY

OTHER DATA IS AUTOMATICALLY COLLECTED WHEN YOU ACCESS THE SITE, USE OUR SERVICES, OR MAKE A TRANSACTION WITH US:

CONNECTION DATA FOR YOUR DEVICE: THIS INCLUDES YOUR IP ADDRESS, THE TYPE OF BROWSER YOU USE, AND VARIOUS INFORMATION ABOUT YOUR BROWSING ON OUR SITE. WE COLLECT THIS DATA FOR ADMINISTRATIVE PURPOSES AND TO GENERATE STATISTICS.

INFORMATION ABOUT YOUR BROWSING HABITS: WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES TO GATHER INFORMATION ABOUT YOU, SUCH AS YOUR PREFERENCES AND INTERESTS.

GEOLOCATION INFORMATION FOR STATISTICAL ANALYSIS AND CHECKOUT CONVENIENCE: WE UTILIZE GEOLOCATION DATA FOR STATISTICAL PURPOSES AND TO ENHANCE YOUR SHOPPING EXPERIENCE BY AUTOFILLING BILLING AND SHIPPING ADDRESSES.

INFORMATION REGARDING THIRD PARTIES

IN SOME CASES, SISIALENE WILL GATHER INFORMATION THAT YOU PROVIDE ABOUT OTHER PEOPLE, FOR INSTANCE WHEN YOU DECIDE TO BUY AND SEND PRODUCTS TO SOMEONE ELSE. THIS INFORMATION IS ONLY USED TO FULFIL YOUR REQUESTS AND NEVER TO SEND MARKETING MATERIAL TO YOUR CONTACTS, UNLESS THEY PERSONALLY CHOOSE TO RECEIVE INFORMATION FROM SISIALENE.

3.4 THE RECIPIENTS OF YOUR PERSONAL DATA

MANAGEMENT OF THE SITE AND THE SERVICES

YOUR PERSONAL DATA IS PROCESSED BY SISIALENE. IT WILL NOT BE TRANSFERRED OR MADE ACCESSIBLE TO ANY THIRD PARTY OTHER THAN (I) SISIALENE’S SUBCONTRACTORS AND SERVICE PROVIDERS (FOR EXAMPLE, OUR CUSTOMER SERVICE) WHO ARE INVOLVED IN A PURELY TECHNICAL OR LOGISTICAL CAPACITY (CARRIERS, PROVIDERS OF HOSTING AND MAINTENANCE SERVICES TO THE SITE, PAYMENT AND FRAUD PREVENTION SERVICE PROVIDERS, ETC.), AND (II) UPON ANY REORGANISATION OF OUR COMPANY, INCLUDING A TOTAL OR PARTIAL DISPOSAL OF OUR ASSETS, MERGER, TAKEOVER, ACQUISITION, DE-MERGER, AND IN GENERAL ANY REORGANISATION OPERATION, IN ORDER TO ENSURE THE CONTINUITY OF THE SERVICES PROVIDED.

PERSONALISED CLIENT MANAGEMENT, PROSPECTING

YOUR PERSONAL DATA IS ACCESSIBLE TO THE AUTHORISED PERSONNEL WORKING IN SISIALENE’S ENTITIES WITH WHICH YOU ARE IN CONTACT, AS WELL AS TO OUR CUSTOMER SERVICE TEAMS IN AUSTRIA OR IN THE SISIALENE ENTITIES ABROAD.

YOU MAY THUS RECEIVE FROM THEM, SUBJECT TO YOUR CONSENT, INFORMATION ABOUT THE OFFERS, NEWS AND EVENTS OF OUR COMPANY.

PROTECTION AND DEFENCE OF SISIALENE’S INTERESTS

FINALLY, SISIALENE MAY DISCLOSE YOUR PERSONAL DATA TO THIRD PARTIES WHEN SUCH DISCLOSURE IS REQUIRED BY A LAW, A REGULATORY PROVISION OR A COURT RULING, OR IF THIS DISCLOSURE IS NECESSARY TO ENSURE THE PROTECTION AND THE DEFENCE OF ITS INTERESTS.

DISPLAY ADVERTISING ON SOCIAL NETWORKS

SISIALENE MAY DISPLAY OFFERS RELATED TO SISIALENE PRODUCTS ON SOCIAL NETWORKS AND SERVICES EDITED BY META (INSTAGRAM, FACEBOOK), GOOGLE (YOUTUBE, GMAIL, GOOGLE SEARCH ENGINE) AND TIKTOK. ALL THESE PURPOSES ARE FOUNDED ON OUR LEGITIMATE INTEREST TO PROMOTE OUR PRODUCTS AND SERVICES.

IN ORDER TO DO SO, ONLY YOUR E-MAIL ADDRESS AND/OR YOUR PHONE NUMBER WILL BE SECURELY TRANSFERRED TO THOSE COMPANIES TO VERIFY IF YOU ARE ALSO A USER FROM THOSE SOCIAL NETWORKS OR SERVICES AND TO DISPLAY OUR OFFERS ON THE RELATED PLATFORM. ON THIS BASIS, WE CAN ALSO LEVERAGE TOOLS FROM THOSE COMPANIES TO DISPLAY OFFERS TO SOCIAL NETWORKS’ USERS WHO HAVE A SIMILAR PROFILE TO OUR CLIENTS AND PROSPECTS. YOUR EMAIL AND/OR PHONE NUMBER MUST BE TRANSFERRED TO META, GOOGLE AND TIKTOK TO COMPLETE THOSE OPERATIONS. DATA PROCESSING AND TRANSFERS ARE GOVERNED BY THE TERMS AND CONDITIONS RESPECTIVELY SET BY META, GOOGLE AND TIKTOK ACCORDING TO THEIR OWN DATA PROTECTION POLICES: META FOR INSTAGRAM/FACEBOOK; GOOGLE; TIKTOK.

YOU CAN OPPOSE THE DISPLAY OF OUR OFFERS ON THOSE SOCIAL NETWORKS BY CONTACTING SISIALENE (SEE THE SECTION 3.11) OR BY LOOKING AT THE SETTINGS SECTIONS RELATED TO ADVERTISING PROPOSED BY META FOR INSTAGRAM AND FACEBOOK, GOOGLE FOR YOUTUBE, GMAIL AND GOOGLE SEARCH ENGINE AND TIKTOK.

3.5 TRANSFERS OF YOUR DATA ABROAD

YOUR PERSONAL DATA MAY BE TRANSFERRED TO OUR ENTITIES AND SERVICE PROVIDERS LOCATED OUTSIDE THE EUROPEAN ECONOMIC AREA IN COUNTRIES WHERE THE APPLICABLE DATA PROTECTION RULES AND REGULATIONS DIFFER FROM THOSE THAT ARE APPLICABLE WITHIN THE EUROPEAN ECONOMIC AREA, SUCH AS: AUSTRALIA, CHINA, THE UNITED ARAB EMIRATES, THE UNITED STATES, JAPAN, MACAU, SINGAPORE AND TAIWAN.

THESE TRANSFERS SHALL ONLY TAKE PLACE WHERE THIS IS NECESSARY TO DEAL WITH YOUR REQUESTS.

THEY SHALL ONLY TAKE PLACE SUBJECT TO APPROPRIATE GUARANTEES DESIGNED TO ENSURE A SUFFICIENT LEVEL OF PROTECTION TO YOUR PRIVACY AND FUNDAMENTAL RIGHTS, SUCH AS THE SIGNATURE OF THE STANDARD CONTRACTUAL TERMS ADOPTED BY THE EUROPEAN COMMISSION. A DOCUMENT DETAILING THE GUARANTEES PUT IN PLACE BY SISIALENE SHALL BE DISCLOSED IMMEDIATELY UPON RECEIPT OF A REQUEST SENT TO SISIALENE.

MOREOVER, YOUR PERSONAL DATA MAY ALSO BE TRANSFERRED AS PART OF YOUR ORDERS TO OUR SERVICE PROVIDERS BASED OUTSIDE THE EUROPEAN UNION THAT ARE INVOLVED IN DELIVERING YOUR ORDERS.

3.6 DURATION OF RETENTION

SISIALENE SHALL NOT RETAIN YOUR PERSONAL DATA BEYOND THE DURATION THAT IS STRICTLY NECESSARY FOR THE ACCOMPLISHMENT OF THE PURPOSES FOR WHICH IT WAS GATHERED.

NEWSLETTER, CONTACTS AND COMPLAINTS

THE IDENTIFICATION DATA OF THE CLIENT THAT IS USED WITH THE CLIENT’S CONSENT TO SEND OUT NEWSLETTERS AND OTHER SISIALENE PUBLICATIONS SHALL BE KEPT FOR A PERIOD OF THREE YEARS AS OF ITS GATHERING OR AS OF THE LAST CONTACT INITIATED BY THE CLIENT.

ANY PERSONAL DATA AND GENERAL INFORMATION ABOUT YOUR REQUESTS (FOR EXAMPLE, OPENING DATE, CLOSING DATE, SUBJECT OF THE REQUEST) THAT IS GATHERED AND PROCESSED UNDER THE SECTION ENTITLED “CONTACT US” OR PURSUANT TO CONTACT WITH THE CUSTOMER SERVICE UNIT WILL ONLY BE KEPT FOR 5 YEARS IN OUR UNIQUE CUSTOMER REPOSITORY. CALL RECORDINGS ARE KEPT FOR 6 MONTHS BY OUR CUSTOMER SERVICES. SISIALENE MAY ALSO KEEP FOR ARCHIVING PURPOSES COPIES OF ITS CORRESPONDENCE WITH THE USERS OF THE SITE AND ANY RESPONSE TO THE QUESTIONS OR COMMENTS SENT TO THE USERS BY OUR CUSTOMER SERVICE UNIT.

DATA CONCERNING ORDERS, PAST PURCHASES AND ‘KNOW YOUR CLIENT’

SISIALENE WILL KEEP THE DATA CONCERNING YOUR ORDERS FOR AS LONG AS THE EXPIRY OF THE APPLICABLE WARRANTIES. THIS DATA WILL ONLY BE KEPT BEYOND THAT TIME WITH YOUR CONSENT OR FOR ACCOUNTING AND EVIDENTIAL PURPOSES OR TO MEET OUR LEGAL OBLIGATIONS OR, AFTER HAVING BEEN ANONYMISED, FOR PURPOSES OF STUDIES AND STATISTICS.

PAYMENT DATA

YOUR PAYMENT DATA WILL BE KEPT SECURELY FOR THE DURATION THAT IS NEEDED TO CONFIRM YOUR ORDER AND PAYMENT AND WILL THEN BE IMMEDIATELY DESTROYED. IN CASE OF A PROBLEM WITH PAYMENT, YOUR DATA WILL BE KEPT THROUGHOUT THE DURATION OF THE MANAGEMENT OF THE INCIDENT, THEN FOR A PERIOD OF THREE (3) TO FIVE (5) YEARS, DEPENDING ON THE SEVERITY OF THE INCIDENT.

3.7 LINKS

THE SITE MAY CONTAIN LINKS TO THIRD PARTY WEB SITES. SISIALENE HAS NO CONTROL OVER THE CONTENT, THE CONFIDENTIALITY POLICY AND THE DATA PROTECTION POLICY OR THE ACTIONS OF THESE THIRD PARTY WEB SITES. THE USE OF THE INFORMATION THAT YOU MAY PROVIDE TO THIRD PARTIES ON OTHER SITES OR THAT THESE THIRD PARTIES MAY GATHER ON THOSE OTHER WEB SITES IS NOT GOVERNED BY THIS CONFIDENTIALITY POLICY. YOU SHOULD CAREFULLY EXAMINE THE CONFIDENTIALITY AND DATA PROTECTION POLICIES OF ANY THIRD PARTY WEB SITES AND CONTACT THE PUBLISHERS OF THESE WEB SITES SHOULD YOU HAVE ANY QUESTIONS ABOUT THE WAY IN WHICH THEY USE YOUR PERSONAL DATA.SISIALENE HEREBY DISCLAIMS LIABILITY FOR ANY FAILURE BY A THIRD PARTY TO USE YOUR PERSONAL DATA IN ACCORDANCE WITH THEIR CONFIDENTIALITY POLICY OR IN ACCORDANCE WITH ANY CONTRACTUAL OR LEGAL OBLIGATION THAT IS BINDING UPON THEM.

3.8 SECURITY

SISIALENE HAS IMPLEMENTED THE APPROPRIATE TECHNICAL AND ORGANISATIONAL MEASURES TO GUARANTEE THE CONFIDENTIALITY AND THE SECURITY OF YOUR PERSONAL DATA AGAINST ANY LOSS, DESTRUCTION, ALTERATION, UNAUTHORISED ACCESS OR DISCLOSURE. 

3.9 MODIFICATIONS AND UPDATES OF THE CONFIDENTIALITY POLICY

THIS CONFIDENTIALITY POLICY IS IN KEEPING WITH THE PREVAILING PRACTICES AT SISIALENE. IT MAY BE MODIFIED AND UPDATED TO REFLECT THE CHANGES IN SISIALENE’S PRACTICES, TO PROVIDE MORE INFORMATION OR TO ENSURE COMPLIANCE WITH THE APPLICABLE REGULATIONS.

IN CASE OF A MODIFICATION OR UPDATE, THE REVISED CONFIDENTIALITY POLICY SHALL BE PUT ONLINE ON THE SITE, WITH A STATEMENT INDICATING THE DATE OF THE LATEST UPDATE. 

3.10 YOUR RIGHTS AND OPTIONS

ACCESS AND RECTIFICATION

YOU HAVE THE RIGHT TO ACCESS YOUR PERSONAL DATA AND TO REQUEST THE RECTIFICATION OR THE DESTRUCTION OF ANY DATA THAT SHOULD TURN OUT TO BE INACCURATE. WHERE APPLICABLE, YOU MUST ENSURE THAT YOU DISCLOSE TO SISIALENE ANY UPDATES OR CHANGES TO YOUR PERSONAL DATA, INCLUDING YOUR POSTAL AND/OR E-MAIL ADDRESS, IN ORDER TO ENABLE US TO DISPATCH YOUR ORDERS TO THE RIGHT ADDRESS AND TO CONTACT YOU ABOUT YOUR ORDERS IN CASE OF NEED.

OTHER RIGHTS

ERASURE. YOU MAY ALSO REQUEST THE ERASURE OF YOUR PERSONAL DATA PROVIDED THAT IT IS NO LONGER NECESSARY FOR SISIALENE TO KEEP IT.

OPPOSITION. YOU CAN ALSO OPPOSE THE PROCESSING OF YOUR PERSONAL DATA OR REQUEST THE IMPOSITION OF LIMITATIONS ON SUCH PROCESSING, UNLESS THE PROCESSING IS NECESSARY FOR THE MANAGEMENT OF THE SERVICES THAT YOU REQUEST.

WITHDRAWAL OF CONSENT. WHERE THE PROCESSING OF YOUR DATA IS BASED ON YOUR CONSENT, YOU MAY WITHDRAW THIS CONSENT AT ANY POINT IN TIME.

PORTABILITY. YOU MAY MOREOVER EXERCISE YOUR RIGHT TO PORTABILITY, I.E. OBTAIN, IN A STRUCTURED, MACHINE-READABLE FORM, THE PERSONAL DATA THAT YOU PROVIDED TO US DIRECTLY ON THE BASIS OF YOUR CONSENT OR OF A CONTRACT DRAWN UP AND SIGNED WITH YOU AND THAT THAT IS UNDERGOING AUTOMATED PROCESSING.

DIRECTIVES. YOU MAY ALSO LET US KNOW YOUR INSTRUCTIONS REGARDING THE PRESERVATION, ERASURE AND DISCLOSURE OF YOUR PERSONAL DATA AFTER YOUR DEATH, AND MODIFY THESE DIRECTIVES AT ANY POINT IN TIME.THESE RIGHTS MAY BE EXERCISED DIRECTLY WITH SISIALENE IN ACCORDANCE WITH THE TERMS OF THE SECTION 4 ENTITLED CONTACT US “CONTACT US”. YOU MAY BE ASKED FOR PROOF OF YOUR IDENTITY.

3.11 UNSUBSCRIBING FROM OUR NEWSLETTERS, REQUESTING AN END TO TARGETED ADVERTISING

YOU MAY WITHDRAW YOUR CONSENT AT ANY POINT IN TIME AND REQUEST TO NO LONGER RECEIVE CORRESPONDENCE FROM US REGARDING OUR OFFERS, NEWS AND EVENTS, BY USING THE HYPERTEXT LINK THAT IS INCLUDED FOR THIS PURPOSE IN EACH E-MAIL THAT WE SEND YOU. YOU MAY ALSO CONTACT US BY E-MAIL SENT TO THE FOLLOWING ADDRESS: CLIENTSERVICES@SISIALENE.COM.

YOU MAY ALSO OPPOSE SISIAELENE’S USE OF YOUR PERSONAL DATA FOR PURPOSES OF MARKETING; IN THAT CASE, HOWEVER, YOU WILL NO LONGER BENEFIT FROM CUSTOMISED OFFERS OR SERVICES.

4. CONTACT US

SHOULD YOU HAVE ANY QUESTIONS ABOUT THIS CONFIDENTIALITY POLICY AND SISIAELENE’S DATA PROTECTION PRACTICES, PLEASE DO NOT HESITATE TO CONTACT OUR CUSTOMER SERVICE UNIT BY SENDING AN E-MAIL TO  CLIENTSERVICES@SISIALENE.COM.

SHOULD YOU BE UNHAPPY ABOUT THE WAY IN WHICH SISIALENE GATHERS AND PROCESSES YOUR PERSONAL DATA, YOU MAY FILE A COMPLAINT WITH THE DATA PROTECTION REGULATING BODY WITH JURISDICTION OVER THE PLACE WHERE YOUR MAIN RESIDENCE IS LOCATED, OR THE PLACE WHERE YOU HAVE BEEN DEALING WITH SISIALENE.

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Newsletter

SIALENE.COM ACCEPTS THE FOLLOWING PAYMENT METHODS: MASTERCARD®, VISA®.

Your card will be charged when the order ships.

You have 14 days from the date of delivery of your order to return the items for free.

For more details, read our return policy.

Email us

clientservices@sisialene.com

Expect delivery in 1 to 3 business days.

For pre-order items, the estimated shipping date is clearly displayed on both the product and checkout pages.

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