RETURN POLICY

RETURN POLICY

1. RETURN CONDITIONS

SISIALENE (“WE”, “US”, “ OUR”) ACCEPTS RETURNS OF SISIALENE PRODUCTS (“PRODUCTS”) ELIGIBLE TO RETURN (AS DEFINED IN SISIALENE GENERAL TERMS AND CONDITIONS OF SALES) WITHIN 30 CALENDAR DAYS OF RECEIPT OF THE PRODUCTS.

THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO ORDERS FOR PERSONALIZED PRODUCTS AND FOR ANY OTHER PRODUCT THAT YOU WAS INFORMED AT THE TIME OF SUBMITTING YOUR ORDER THAT IT COULD NOT BE RETURNED (IN ACCORDANCE WITH APPLICABLE LAW) (“NON-RETURNABLE PRODUCTS”).

PRODUCTS SHALL BE RETURNED IN THEIR ORIGINAL CONDITION, UNALTERED, UNUSED AND UNDAMAGED, IN THEIR ORIGINAL PACKAGE, IF ANY, AND WITH ORIGINAL TAGS AND LABELS ATTACHED ALONG WITH ALL RELATED ACCESSORIES, DOCUMENTS (E.G. INSTRUCTIONS BOOKLET, PRODUCT CERTIFICATES) AND PROTECTIVE COVERS INCLUDED.

RETURNS OF INCOMPLETE, ALTERED, WORN, DAMAGED, SOILED PRODUCTS WILL NOT BE ACCEPTED AND WILL BE RETURNED TO YOU.

THE ABOVE DOES NOT AFFECT YOUR LEGAL RIGHTS IN RELATION TO PRODUCTS THAT HAVE MANUFACTURING DEFECTS OR ARE NOT AS DESCRIBED.

2. RETURN PROCESS

TO RETURN A PRODUCT, YOU MUST NOTIFY US OF YOUR INTENTION BY EMAILING CLIENTSERVICES@SISIAELENE.COM.

YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR RETURN REQUEST. PLEASE FOLLOW THE INSTRUCTIONS BELOW TO RETURN THE PRODUCT(S) TO OUR WAREHOUSE:

  • WRAP THE PRODUCTS YOU WISH TO RETURN SAFELY TO AVOID DAMAGE; PLACE THEM IN THEIR ORIGINAL PACKAGE, IF ANY, AND THEN INSIDE THE SHIPPING BOX IN WHICH YOU RECEIVED YOUR ORDER;

  • ATTACH THE RETURN PREPAID SHIPPING LABEL INCLUDED IN THE SHIPPING BOX TO THE OUTSIDE OF THE BOX, ON TOP OF THE ORIGINAL LABEL, AND SEAL THE BOX SECURELY; IF YOU HAVE LOST THE LABEL, PLEASE CONTACT OUR CLIENT SERVICE FOR ASSISTANCE;

  • VISIT THE CARRIER WEBSITE OR CONTACT THE CLIENT SERVICE TO ARRANGE FOR COLLECTION. ALTERNATIVELY, YOU MAY DROP THE BOX TO THE NEAREST CARRIER DROP-OFF LOCATION.

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Newsletter

SIALENE.COM ACCEPTS THE FOLLOWING PAYMENT METHODS: MASTERCARD®, VISA®.

Your card will be charged when the order ships.

You have 14 days from the date of delivery of your order to return the items for free.

For more details, read our return policy.

Email us

clientservices@sisialene.com

Expect delivery in 1 to 3 business days.

For pre-order items, the estimated shipping date is clearly displayed on both the product and checkout pages.