TERMS OF SALE

GENERAL TERMS AND CONDITIONS OF SALE

DATE: SEPTEMBER 2023

1. GENERAL PROVISIONS

2. PRODUCT INFORMATION AND AVAILABILITY

3. PRICES

4. PLACING AN ORDER

5. PAYMENT

6. SHIPPING AND DELIVERY

7. RISK AND TITLE

8. RIGHT OF WITHDRAWAL/CANCELLATION AND RETURNS

9. LACK OF CONFORMITY – MANUFACTURING DEFECTS

10. LIMITATION OF LIABILITY 

11. GUARANTEE OF AUTHENTICITY AND INTELLECTUAL PROPERTY RIGHTS

12. PROMOTIONS AND SPECIAL OFFERS

13. PERSONALIZED PRODUCTS

14. APPLICABLE LAW AND JURISDICTION

15. CONTACT US

16. NOTICES

17. MODEL WITHDRAWAL/CANCELLATION FORM

GENERAL PROVISIONS

1.1. THESE GENERAL TERMS AND CONDITIONS OF SALE (‘GENERAL TERMS’) DESCRIBE THE TERMS ON WHICH SISIALENE LTD, A PRIVATE LIMITED COMPANY INCORPORATED UNDER THE LAWS OF ENGLAND AND WALES, WITH A REGISTERED OFFICE AT 128 CITY ROAD, LONDON, EC1V 2NX, AND REGISTRATION NUMBER 15245795 (‘SELLING ENTITY’, ‘SISIALENE,’ ‘WE,’ ‘US,’ ‘OUR’), SELLS, AND A CONSUMER (‘YOU’) PURCHASES SISIALENE PRODUCTS (‘PRODUCT(S)’) THROUGH THE WEBSITE HTTPS://WWW.SISIALENE.COM/ (‘WEBSITE’).

EMAIL: CLIENTSERVICES@SISIALENE.COM

PHOME: +447340993567

1.2. THESE GENERAL TERMS WILL APPLY TO ANY CONTRACT FOR THE SALE OF PRODUCTS BY SISIALENE TO YOU THROUGH THE WEBSITE (‘CONTRACT’).

1.3. THE SALE OF PRODUCTS UNDER THESE GENERAL TERMS IS ONLY AVAILABLE TO CONSUMERS, MEANING NATURAL PERSONS WHO ACT FOR PURPOSES OF PERSONAL CONSUMPTION (I.E. FOR PURPOSES EXTRANEOUS TO THEIR TRADE, BUSINESS, CRAFT AND PROFESSION AND NOT FOR PROFIT), WHO HAVE REACHED THE AGE OF MAJORITY AND HAVE FULL LEGAL CAPACITY TO ENTER INTO A CONTRACT, IN THEIR COUNTRY/REGION.

1.4. YOU WILL BE ASKED TO AGREE TO THESE GENERAL TERMS AND TO THE TERMS OF USE OF THE WEBSITE (‘TOU’) BEFORE PLACING AN ORDER. WE THEREFORE ADVISE YOU TO READ THESE DOCUMENTS CAREFULLY, AND IN PARTICULAR THESE GENERAL TERMS, BEFORE PROCEEDING WITH ANY PURCHASE, AND SAVE OR PRINT A COPY FOR FUTURE REFERENCE. IF YOU DO NOT AGREE TO THESE GENERAL TERMS, THE TOU, AND OUR PRIVACY POLICY, YOU WILL NOT BE ABLE TO ORDER ANY PRODUCTS FROM THE WEBSITE.

1.5. WE RESERVE THE RIGHT TO AMEND OR UPDATE ALL OR PART OF THESE GENERAL TERMS FROM TIME TO TIME, WITHOUT NOTICE. ANY AMENDMENTS OR UPDATES WE MAKE TO THESE GENERAL TERMS WILL APPLY TO ANY FUTURE ORDERS YOU PLACE WITH US WHEN ORDERING PRODUCTS. WE WILL ALWAYS POST THE MOST CURRENT VERSION OF THESE GENERAL TERMS ON THE WEBSITE AND DISPLAY THE ”LAST UPDATED” DATE TO REFLECT THE DATE OF THE CHANGES.

1.6. THESE GENERAL TERMS SHOULD BE READ ALONGSIDE, AND ARE IN ADDITION TO, OUR PRIVACY POLICY AT HTTPS://WWW.SISIALENE.COM/PRIVACY-POLICY/ WHICH TELLS YOU HOW WE USE YOUR PERSONAL DATA, AND OUR COOKIE POLICY AT HTTPS://WWW.SISIALENE.COM/COOKIE-POLICY/.

PRODUCT INFORMATION AND AVAILABILITY

2.1. INFORMATION ON OUR PRODUCTS (ALONG WITH THE CORRESPONDING PRODUCT CODES) AND RELEVANT PRICES ARE AVAILABLE ON THE WEBSITE.

2.2. THE PRODUCTS AVAILABLE ON THE WEBSITE ARE CAREFULLY CURATED TO PROVIDE YOU WITH A WIDE SELECTION OF OFFERINGS. WE MAY HAVE EXCLUSIVE ONLINE PRODUCTS THAT YOU WON’T FIND ELSEWHERE. PLEASE NOTE THAT PRODUCT AVAILABILITY AND SHIPPING OPTIONS MAY VARY DEPENDING ON YOUR COUNTRY/REGION.

 2.3. THE IMAGES OF OUR PRODUCTS DISPLAYED ON THE WEBSITE ARE INTENDED FOR ILLUSTRATIVE PURPOSES ONLY. WHILE WE HAVE MADE EVERY EFFORT TO ACCURATELY DEPICT THE BEAUTY AND CRAFTSMANSHIP OF OUR PRODUCTS, IT IS IMPORTANT TO NOTE THAT THE APPEARANCE OF PRODUCTS MAY VARY DEPENDING ON THE DEVICE’S DISPLAY. THE COLORS, MATERIALS, SHINE, AND INTRICATE DETAILS OF THE PRODUCTS SHOWN ON YOUR SCREEN MAY DIFFER SLIGHTLY FROM THE ACTUAL PRODUCT. THEREFORE, WE RECOMMEND THAT YOU RELY EXCLUSIVELY ON THE DETAILED PRODUCT DESCRIPTIONS AND CHARACTERISTICS PROVIDED ON THE WEBSITE TO MAKE INFORMED PURCHASING DECISIONS.

2.4. WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO LIMIT THE QUANTITIES AND/OR TYPES OF ANY PRODUCTS AVAILABLE ON THE WEBSITE PER PERSON, HOUSEHOLD OR PER ORDER. THESE RESTRICTIONS MAY INCLUDE ORDERS PLACED BY OR UNDER THE SAME ACCOUNT, THE SAME PAYMENT METHOD AND/OR ORDERS THAT USE THE SAME BILLING AND/OR SHIPPING ADDRESS. YOU CANNOT PURCHASE MORE THAN TWO (2) IDENTICAL PRODUCTS PER ORDER. THE MAXIMUM NUMBER OF ITEMS PER ORDER IS TEN (10).

2.5. WE MAY CHANGE OR DISCONTINUE A PRODUCT OR ANY OF ITS FEATURES, AS DESCRIBED ON THE WEBSITE, AT ANY TIME WITHOUT NOTICE (THIS DOES NOT AFFECT ORDERS ALREADY PLACED AT THE TIME OF THE CHANGE). DURING THE PURCHASING PROCESS, WE WILL INFORM YOU IF YOUR ORDER CANNOT BE PROCESSED DUE TO THE UNAVAILABILITY OF THE ORDERED PRODUCTS.

2.6. IN THE EVENT YOUR CONNECTION TO THE WEBSITE FAILS, YOUR SELECTION OF PRODUCTS MAY BE LOST. IN SUCH CASE YOU WILL BE REQUIRED TO RE-ENTER YOUR SELECTION. PLEASE NOTE THAT PRODUCTS IN YOUR SHOPPING CART ARE NOT RESERVED AND MAY BE PURCHASED BY OTHER CUSTOMERS. IN NO EVENT WE SHALL BE LIABLE TO YOU FOR THE UNAVAILABILITY OF A PRODUCT FOLLOWING A FAILURE OR LOSS OF YOUR CONNECTION TO THE WEBSITE.

PRICES 

3.1. PRICES OF PRODUCTS ARE INDICATED ON THE WEBSITE IN EUROS AND ARE INCLUSIVE OF ALL APPLICABLE TAXES AND CHARGES AS REQUIRED BY EU REGULATIONS. PRICES DO NOT INCLUDE DELIVERY CHARGES, WHICH, IF ANY, SHALL BE ADDED TO THE PRICE OF THE PRODUCTS AND WILL BE COMMUNICATED TO YOU DURING THE CHECKOUT PROCESS BEFORE YOU CONFIRM YOUR ORDER.

FOR THE DELIVERY OF PRODUCTS TO CUSTOMERS LOCATED WITHIN EU COUNTRIES, VALUE ADDED TAX (VAT) WILL BE CHARGED AS PER APPLICABLE EU LAW AT THE TIME OF THE SALE.

3.2. WE RESERVE THE RIGHT TO CHANGE THE PRODUCTS PRICES AT ANY TIME AND WITHOUT NOTICE, BUT SUCH CHANGES WILL NOT APPLY TO PRODUCTS FOR WHICH YOU HAVE RECEIVED AN ORDER ACCEPTANCE.

FORMATION OF THE CONTRACT – PLACING AN ORDER

4.1. THE INFORMATION ABOUT THE PRODUCTS AND THEIR PRICES THAT IS DISPLAYED ON THE WEBSITE DOES NOT REPRESENT AN OFFER BY US.

4.2. TO PURCHASE PRODUCTS ON THE WEBSITE, YOU MUST FOLLOW THE INSTRUCTIONS PROVIDED BY THE ONLINE PURCHASE PROCESS: (I) INCLUDE THE SELECTED PRODUCTS (SUBJECT TO THE RESTRICTIONS SET FORTH IN SECTION 2.4) IN THE SHOPPING CART, (II) FILL IN THE ORDER FORM WITH YOUR PERSONAL INFORMATION (NAME, ADDRESS, EMAIL, TELEPHONE, SHIPPING/BILLING ADDRESS), (III) SELECT YOUR PAYMENT METHOD, (IV) ACCEPT THESE GENERAL TERMS, (V) ACCEPT THE TOU AND (VI) PLACE YOUR ORDER THROUGH THE WEBSITE (FOLLOWING THE RELEVANT INSTRUCTIONS ON SCREEN).

4.3. BEFORE SUBMITTING YOUR ORDER, YOU WILL BE GIVEN THE OPPORTUNITY TO REVIEW YOUR SELECTION, CHECK THE TOTAL PRICE AND CORRECT ANY ERRORS.

4.4. YOUR ORDER CONSTITUTES AN OFFER TO PURCHASE FROM US THE SELECTED PRODUCTS, UNDER THESE GENERAL TERMS. BY PLACING AN ORDER, YOU AGREE TO PAY THE PRICE OF THE ORDERED PRODUCTS.

4.5. ALL ORDERS SUBMITTED BY YOU ARE SUBJECT TO OUR ACCEPTANCE. ONCE YOU PLACE YOUR ORDER, WE WILL ACKNOWLEDGE IT BY EMAIL (‘ORDER CONFIRMATION’). THIS ORDER CONFIRMATION DOES NOT, HOWEVER, MEAN THAT YOUR ORDER HAS BEEN ACCEPTED. WE MAY CHOOSE NOT TO ACCEPT YOUR ORDER, IN WHOLE OR IN PART, WITHOUT LIABILITY TO YOU. EXAMPLES OF NON-ACCEPTANCE OF YOUR ORDERS ARE AS FOLLOWS:

(I) THE PRODUCTS ARE NOT AVAILABLE; OR

(II) YOU DO NOT COMPLY WITH THE ELIGIBILITY CONDITIONS SET OUT IN SECTION 1.3; OR

(III) YOU HAVE ORDERED TOO MANY PRODUCTS (SEE SECTION 2.4); OR

(IV) WE ARE UNABLE TO OBTAIN AUTHORIZATION FOR YOUR PAYMENT; OR

(V) THERE IS AN ERROR IN THE PRICE DISPLAYED; OR

(VI) REPORTED OR SUSPECTED, FRAUDULENT, ILLEGAL OR UNAUTHORIZED ACTIVITIES, INCLUDING SUSPECTED PURCHASES FOR COMMERCIAL PURPOSES; OR

(VII) THE DELIVERY ADDRESS PROVIDED BY YOU IS NOT A VALID ADDRESS; OR

(VIII) YOU HAVE NOT FULFILLED YOUR OBLIGATIONS DERIVING FROM A PRIOR CONTRACT ENTERED INTO WITH US.

4.6. THE CONTRACT BETWEEN US AND YOU WILL ONLY BE FORMED WHEN YOU RECEIVE FROM US AN EMAIL NOTIFICATION CONFIRMING SHIPMENT OF YOUR ORDER (‘ORDER ACCEPTANCE’). THE ORDER ACCEPTANCE (OR REJECTION) SHALL BE SENT TO THE EMAIL ADDRESS PROVIDED BY YOU IN THE ORDER. 

4.7. IN CASE OF UNAVAILABILITY OF ONE OR MORE ORDERED PRODUCTS, WE WILL CONTACT YOU AND INFORM YOU OF SUCH UNAVAILABILITY. THE ORDER WILL BE PARTIALLY CANCELLED AND YOU SHALL PAY ONLY THE PRICE OF THE AVAILABLE PRODUCT(S).

4.8. THE ORDER CONFIRMATION/ACCEPTANCE WILL INCLUDE NOTABLY THE ORDER NUMBER, BASIC INFORMATION ON THE PURCHASED PRODUCTS, CONFIRMATION OF THE PRICE AND THE SHIPPING ADDRESS.

4.9. ONCE YOU RECEIVE THE ORDER ACCEPTANCE YOU CAN NO LONGER CANCEL OR MODIFY YOUR ORDER UNLESS OTHERWISE PROVIDED IN THESE GENERAL TERMS. DISPATCHED PRODUCTS CAN HOWEVER BE RETURNED AS SET OUT IN ARTICLE 8 BELOW.

4.10. FROM TIME TO TIME WE MAY INVITE YOU TO PRE-ORDER CERTAIN SELECTED PRODUCTS ON THE WEBSITE BEFORE THEY ARE AVAILABLE TO PURCHASE FROM THE STORES OR THE WEBSITE (‘PRE-ORDER PRODUCTS’). THE THIRTY (30) DAYS DELIVERY TERM SET OUT IN SECTION­ 6.4 WILL NOT APPLY TO PRE-ORDER PRODUCTS. AN ESTIMATED DELIVERY DATE FOR THE PRE-ORDER PRODUCTS WILL BE COMMUNICATED TO YOU ON BOTH THE PRODUCT AND CHECKOUT PAGES.

PAYMENT

5.1. YOU MUST PAY THE PRICE OF THE PRODUCTS (INCLUDING APPLICABLE VAT, SALES TAXES, OR OTHER TAXES), THE COST OF ANY ADDITIONAL SERVICES YOU ORDER (E.G. ADDITIONAL COSTS FOR PERSONALIZED PRODUCTS), IF APPLICABLE, AND THE ASSOCIATED DELIVERY CHARGES, IF ANY.

5.2. SISIALENE ACCEPTS ONLINE PAYMENTS THROUGH MASTERCARD, VISA ELECTRON, AND AMERICAN EXPRESS. PAYMENT WILL ONLY BE DEDUCTED FROM YOUR ACCOUNT WHEN SISIALENE PROCESSES YOUR PAYMENT AND SHIPS THE PRODUCT, UNLESS OTHERWISE AGREED OR STATED IN YOUR ORDER.

AMOUNT RESERVED

WHEN USING A PAYMENT CARD, DEBIT, OR CREDIT CARD, A RESERVATION IS MADE FOR THE AMOUNT TRADED FOR. THIS AMOUNT IS RESERVED UNTIL SISIALENE HAS PROCESSED AND SHIPPED YOUR ORDER. WHEN THE ORDER IS DISPATCHED, THE AMOUNT WILL BE WITHDRAWN FROM THE ACCOUNT. THE RESERVATION TIME DEPENDS ON THE PRODUCT/SERVICE.

DEBIT CARD AUTHORIZATION

WHEN USING A DEBIT CARD, YOU WILL BE ABLE TO SEE THAT MONEY IS RESERVED ON YOUR ACCOUNT, AND YOUR AVAILABLE AMOUNT WILL THEREFORE APPEAR TO BE LESS. IF YOU OR SISIALENE CANCELS THE ORDER, THEN SISIALENE WILL NOT BE ABLE TO WITHDRAW THE MONEY FROM YOUR ACCOUNT, BUT YOU WILL STILL BE ABLE TO SEE THE RESERVATION AMOUNT ON YOUR ACCOUNT FOR SOME TIME. NOTE THAT ONLY THE BANK (OR CARD ISSUER) CAN CANCEL SUCH RESERVATION.

CREDIT CARD AUTHORIZATION

THE MONEY WILL BE WITHDRAWN FROM YOUR ACCOUNT WHEN SISIALENE PROCESSES AND WITHDRAWS THE PAYMENT FROM YOUR ORDER. THE TRANSACTION WILL NOW APPEAR IN YOUR BANK OVERVIEW.

ALL PRICES ON THE WEBSITE INCLUDE VAT. THE WEBSITE USES THE FOLLOWING CURRENCIES FOR PRICING: EURO (EUR).

SISIALENE USES A SECURE PAYMENT SERVER THAT ENCRYPTS ALL INFORMATION WITH SSL PROTOCOL, MEANING YOUR DATA IS SECURE AND CANNOT BE READ BY OTHER THIRD PARTIES.

SISIALENE’S OWN WEBSITE ALSO USES ENCRYPTION WITH SSL PROTOCOL.

5.3. WE WILL NOT DEBIT THE AMOUNT OF YOUR ORDER UNTIL: (I) WE HAVE CONFIRMED AVAILABILITY OF THE PRODUCTS; (II) WE HAVE SENT YOU THE ORDER ACCEPTANCE; (III) WE HAVE RECEIVED AUTHORIZATION TO DEBIT YOUR CARD FROM THE CARD ISSUER, IF APPLICABLE; (IV) YOUR DEBIT/CREDIT CARD DATA, IF APPLICABLE, HAS BEEN VERIFIED.

5.4. IF YOUR PAYMENT CANNOT BE PROCESSED FOR ANY REASON, WE WILL CANCEL YOUR ORDER, AND OUR CONTRACT WITH YOU WILL END IMMEDIATELY, WITHOUT LIABILITY TO YOU. WE WILL INFORM YOU OF THIS IN WRITING.

5.5. YOU ARE RESPONSIBLE FOR THE RELEVANT CHARGES OR FEES, IF ANY, APPLIED BY YOUR CARD ISSUER, BANK, OR OTHER PAYMENT INSTITUTION AS A RESULT OF OUR PROCESSING OF YOUR PAYMENT.

5.6. FOR EACH ORDER, WE WILL ISSUE AN ELECTRONIC INVOICE FOR THE PURCHASED PRODUCTS, AND YOU AGREE TO SUCH FORM OF INVOICING. THE E-INVOICE WILL BE ESTABLISHED BASED UPON THE INFORMATION PROVIDED BY YOU AT THE TIME OF SUBMITTING THE ORDER. NO ALTERATIONS TO THE E-INVOICE ARE POSSIBLE ONCE THE E-INVOICE HAS BEEN ISSUED.

5.7. PLEASE NOTE THAT FOR PRE-ORDER PRODUCTS, PAYMENT WILL BE PROCESSED AT THE TIME OF RESERVATION OF THE PRE-ORDER PRODUCT. THIS INFORMATION WILL BE COMMUNICATED TO YOU AT THE TIME OF PLACING AN ORDER, BOTH ON THE PRODUCT PAGE AND AT THE CHECKOUT PAGE, WHERE THE ESTIMATED SHIPPING DATE WILL ALSO BE CLEARLY INDICATED.

SHIPPING AND DELIVERY

6.1. THE PURCHASED PRODUCTS WILL BE DELIVERED EXCLUSIVELY IN THE EU.

6.2. THE PURCHASED PRODUCTS SHALL BE DELIVERED BY A COURIER SERVICE SELECTED BY US (‘COURIER’). PRODUCTS SHALL BE DELIVERED TO THE ADDRESS INDICATED BY YOU IN THE ORDER FORM. WE ARE NOT RESPONSIBLE FOR ANY DELIVERY PROBLEMS ARISING FROM INCOMPLETE OR INCORRECT ADDRESS DETAILS SUPPLIED BY YOU. PLEASE NOTE THAT WE WILL NOT DELIVER TO PO BOXES, ADDRESS OF FREIGHT FORWARDERS, OR HOTELS.

6.3. THE PURCHASED PRODUCTS WILL BE SHIPPED OUT ONLY AFTER WE RECEIVE YOUR PAYMENT IN FULL. IF WE DO NOT RECEIVE YOUR PAYMENT IN FULL, WHATEVER THE REASON, WE CAN DELAY OR REFUSE DISPATCHING THE PRODUCTS WITHOUT LIABILITY TO YOU.

6.4. WE WILL TAKE ALL REASONABLE STEPS TO DELIVER THE PURCHASED PRODUCTS WITHIN THE ESTIMATED PERIODS COMMUNICATED TO YOU DURING THE CHECKOUT PROCESS BEFORE YOU CONFIRM YOUR ORDER, EXCEPT IF A FORCE MAJEURE EVENT, AN EVENT BEYOND OUR REASONABLE CONTROL, OR ANY UNFORESEEABLE CIRCUMSTANCE OCCURS. FOR REGULAR ORDERS, THE DELIVERY TIME IS ESTIMATED TO BE 1 TO 3 BUSINESS DAYS.

FOR PRE-ORDER ITEMS, THE ESTIMATED SHIPPING DATE IS CLEARLY INDICATED ON BOTH THE PRODUCT AND CHECKOUT PAGES. IN THE EVENT THAT THE DELIVERY HAS NOT OCCURRED WITHIN THIRTY (30) DAYS OF THE ORDER ACCEPTANCE, YOU WILL BE ENTITLED TO SPECIFY A DATE FOR DELIVERY. IF THIS CANNOT BE MET, YOU MAY CANCEL THE CONTRACT, AND WE SHALL REFUND YOU ALL SUMS PAID UNDER THE CONTRACT WITHIN FOURTEEN (14) DAYS FROM THE DATE YOU CANCEL THE CONTRACT.

6.5. UPON DELIVERY OF THE PRODUCTS BY THE COURIER, YOU (OR THE PERSON DESIGNATED BY YOU) ARE REQUIRED TO:

(I) VERIFY THAT THE NUMBER OF PACKAGES DELIVERED CORRESPONDS TO THAT INDICATED ON THE DELIVERY NOTE;

(II) VERIFY THAT THE PACKAGES AND THEIR SEALS ARE INTACT, UNDAMAGED, NOT WET OR ALTERED IN ANY MANNER;

(III) SIGN THE DELIVERY NOTE; AND

(IV) IF REQUESTED BY THE COURIER, SHOW YOUR ID.

ANY DAMAGES TO THE PACKAGES AND/OR THE PRODUCTS OR DISCREPANCIES IN THE NUMBER OF PACKAGES OR DOCUMENTATION MUST BE IMMEDIATELY MENTIONED IN WRITING ON THE COURIER’S DELIVERY NOTE. TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS, ONCE YOU’VE SIGNED THE COURIER’S DELIVERY NOTE, YOU MAY NO LONGER MAKE A CLAIM WITH RESPECT TO DAMAGES TO PACKAGES OR DISCREPANCIES IN THE NUMBER OF PACKAGES.

6.6. YOU CAN TRACK THE STATUS OF YOUR SHIPMENT BY CLICKING ON THE LINK INCLUDED IN THE ORDER ACCEPTANCE.

RISK AND TITLE

7.1. THE RISK OF LOSS OF, DAMAGE TO, AND DESTRUCTION OF, THE PRODUCTS SHALL PASS TO YOU WHEN YOU (OR A PERSON DESIGNATED BY YOU AND OTHER THAN THE CARRIER) TAKE PHYSICAL POSSESSION OF THE PRODUCTS AT THE DELIVERY ADDRESS GIVEN BY YOU.

7.2. TITLE IN THE PRODUCTS SHALL PASS TO YOU ON THE DATE ON WHICH THE PRODUCTS ARE DELIVERED TO YOUR DELIVERY ADDRESS.

RIGHT OF WITHDRAWAL/CANCELLATION AND RETURNS

8.1. YOU HAVE THE RIGHT TO WITHDRAW FROM/CANCEL THE CONTRACT IF YOU CHANGE YOUR MIND OR FOR ANY OTHER REASON WITHIN THIRTY (30) DAYS FROM THE DATE ON WHICH YOU (OR THE PERSON DESIGNATED BY YOU) TAKE PHYSICAL POSSESSION OF THE PRODUCTS OR, IN CASE OF MULTIPLE PACKAGES DELIVERED FOR THE SAME ORDER, THE LAST PACKAGE DELIVERED.

8.2. THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO ORDERS FOR PERSONALIZED PRODUCTS AND FOR ANY OTHER PRODUCT THAT YOU WERE INFORMED AT THE TIME OF SUBMITTING YOUR ORDER THAT IT COULD NOT BE RETURNED (IN ACCORDANCE WITH APPLICABLE LAW) (“NON-RETURNABLE PRODUCTS”).

8.3. TO EXERCISE YOUR RIGHT OF WITHDRAWAL, YOU MUST INFORM US OF YOUR DECISION TO EXERCISE YOUR RIGHT OF WITHDRAWAL / TO CANCEL THE CONTRACT WITHIN THE PERIOD OF TIME MENTIONED IN SECTION 8.1: (I) BY SENDING US AN EMAIL CONTAINING THE FOLLOWING INFORMATION: (I) INDICATION OF THE PRODUCTS FOR WHICH YOU WISH TO EXERCISE YOUR RIGHT OF WITHDRAWAL/RIGHT TO CANCEL; AND (II) THE ORDER NUMBER, TO THE FOLLOWING EMAIL ADDRESS: CLIENTSERVICES@SISIALENE.COM.

8.4. YOU MUST RETURN THE PURCHASED PRODUCTS WITHIN FOURTEEN (14) DAYS FROM THE DATE YOU NOTIFIED US OF YOUR DECISION TO EXERCISE YOUR RIGHT OF WITHDRAWAL/RIGHT TO CANCEL, IN ACCORDANCE WITH SECTION 8.3) ABOVE, IN ACCORDANCE WITH THE INSTRUCTIONS SET OUT IN OUR RETURN POLICY AT ().

8.5. THE PRODUCTS SHALL BE RETURNED IN THEIR ORIGINAL CONDITION, UNALTERED, UNUSED, UNDAMAGED, IN THEIR ORIGINAL PACKAGING AND WITH ORIGINAL TAGS AND LABELS ATTACHED ALONG WITH ALL ACCESSORIES AND RELATED DOCUMENTS IF ANY, AND UNDAMAGED BOX, IF APPLICABLE.

8.6. IF A RETURNED PRODUCT DOES NOT MEET THE CONDITIONS FOR ITS RETURN, AS LISTED IN SECTION 8.5 ABOVE, WE WILL SEND BACK SUCH PRODUCT TO YOU TO THE ADDRESS YOU INDICATED IN THE RETURN FORM, OR IF SUCH ADDRESS IS NOT VALID, TO THE ADDRESS COMMUNICATED BY YOU WHEN YOU PLACED THE ORDER. THIS RETURN WILL OCCUR WITHIN THIRTY (30) DAYS FROM THE DATE WE INFORMED YOU OF THE REJECTION OF THE RETURNED PRODUCTS, UNLESS A FORCE MAJEURE EVENT, AN EVENT BEYOND OUR REASONABLE CONTROL OR ANY UNFORESEEABLE CIRCUMSTANCE OCCURS.

8.7. WE WILL REFUND YOU ALL AMOUNTS PAID BY YOU, INCLUDING THE DELIVERY CHARGES, IF ANY, WITHIN FOURTEEN (14) DAYS FROM THE DATE WE RECEIVED BACK FROM YOU THE PRODUCTS, OR YOU HAVE PROVIDED EVIDENCE THAT YOU HAVE RETURNED THEM, WHICHEVER IS THE EARLIEST. WE WILL REFUND YOU USING THE SAME PAYMENT METHOD THAT YOU USED WHEN YOU PLACED YOUR INITIAL ORDER.

LACK OF CONFORMITY – MANUFACTURING DEFECTS

9.1. REPORTING DEFECTS OR LACK OF CONFORMITY

IF YOU DISCOVER DEFECTS, NON-CONFORMITY WITH THE CONTRACT, OR INCOMPLETENESS IN ANY PRODUCT SOLD BY US ON THE WEBSITE, PLEASE PROMPTLY CONTACT OUR CLIENT SERVICES BY SENDING AN EMAIL TO CLIENTSERVICES@SISIALENE.COM.

9.2. STATUTORY WARRANTY OF CONFORMITY

WE PROVIDE A STATUTORY WARRANTY FOR ANY LACK OF CONFORMITY OF PRODUCTS TO THE CONTRACT AS SPECIFIED IN EU LAW. UNDER THIS WARRANTY, YOU HAVE TWO (2) YEARS FROM THE DATE OF RECEIPT OF THE NON-CONFORMING PRODUCT TO FILE A CLAIM. YOU MAY CHOOSE BETWEEN REPAIR OR REPLACEMENT OF THE PRODUCT. IF REPAIRING OR REPLACING THE PRODUCT IS NOT POSSIBLE OR FEASIBLE, OR IF WE REFUSE TO DO SO, YOU HAVE THE RIGHT TO REQUEST A REDUCTION OF THE PRODUCT’S PRICE OR, IF THE DEFECT IS SUBSTANTIAL, YOU MAY WITHDRAW FROM THE CONTRACT AND REQUEST A REFUND OF THE PURCHASE PRICE.

9.3. EXCLUSIONS FROM WARRANTY

PLEASE NOTE THAT DAMAGE, ALTERATION, OR MODIFICATION TO PRODUCTS CAUSED BY YOU, INCLUDING BUT NOT LIMITED TO DAMAGE FROM EXTENSIVE USE OR WEAR, IMPROPER USE (E.G., DIRECT EXPOSURE TO SUNLIGHT OR HEAT, CONTACT WITH LIQUIDS, RAIN, OR FOOD), NORMAL WEAR AND TEAR, OR FAILURE TO FOLLOW APPLICABLE CARE AND CLEANING INSTRUCTIONS, ARE NOT CONSIDERED DEFECTS OR LACK OF CONFORMITY. SIMILARLY, VARIATIONS IN THE TEXTURE, NATURAL MARKINGS, OR IRREGULARITIES OF NATURAL MATERIALS USED IN THE PRODUCT (SUCH AS GEMSTONES, METALS, OR PEARLS) ARE INHERENT TO THE PRODUCT AND NOT CONSIDERED DEFECTS.

9.4. RETURN SHIPPING COSTS

IN THE EVENT YOU REQUEST THE REPAIR, REPLACEMENT, OR RETURN OF PRODUCTS DUE TO DEFECTS OR DUE TO THE PRODUCT NOT CONFORMING TO THE CONTRACT AS DESCRIBED IN THIS ARTICLE 9, WE WILL COVER THE COST OF RETURNING THE PRODUCTS TO BE REPAIRED, REPLACED, OR RETURNED, AS WELL AS THE COSTS ASSOCIATED WITH DELIVERING THE REPAIRED OR REPLACED PRODUCTS BACK TO YOU.

LIMITATION OF LIABILITY 

10.1. WE ARE ONLY LIABLE FOR POSITIVE BREACH OF CONTRACT, CULPABILITY AT THE TIME OF CONTRACT CONCLUSION, DELAY, IMPOSSIBILITY, AND ALL OTHER LEGAL GROUNDS IF WE ARE FOUND GUILTY OF INTENT OR GROSS NEGLIGENCE.

GUARANTEE OF AUTHENTICITY AND INTELLECTUAL PROPERTY RIGHTS

11.1. WE GUARANTEE THE AUTHENTICITY OF ALL PRODUCTS PURCHASED ON OUR WEBSITE.

11.2. SISIALENE TRADEMARKS, WHETHER FIGURATIVE OR NOT, SERVICE MARKS, ALL OTHER MARKS, BRAND NAMES, LOGOS USED ON THE PRODUCTS, THE ACCOMPANYING ACCESSORIES AND/OR THE PACKAGING, WHETHER REGISTERED OR NOT, TOGETHER WITH ALL PHOTOGRAPHS, ILLUSTRATIONS, IMAGES RELATING TO THE PRODUCTS, TRADE OR BUSINESS NAMES, DOMAIN NAMES AND URLS ARE AND REMAIN THE EXCLUSIVE PROPERTY OF SISIALENE, AND ARE PROTECTED BY APPLICABLE COPYRIGHT, TRADEMARK, OR OTHER INTELLECTUAL PROPERTY LAWS AROUND THE WORLD. SISIALENE RESERVES ALL SUCH RIGHTS.

PROMOTIONS AND SPECIAL OFFERS

12.1. WE MAY OFFER YOU PROMOTIONS AND SPECIAL OFFERS FROM TIME TO TIME. THE TERMS OF SUCH PROMOTIONS AND SPECIAL OFFERS WILL BE SPECIFIED ON THE WEBSITE (E.G. START AND END DATE OF THE PROMOTIONS AND OFFERS; MINIMUM ORDER VALUE, IF ANY). PROMOTIONS AND OFFERS CANNOT BE USED IN CONJUNCTION WITH ANY OTHER PROMOTION OR OFFER. TO RECEIVE THE DISCOUNT OR OFFER APPLIED, YOU MUST PLACE YOUR ORDER WITHIN THE SPECIFIED DATE RANGE. THE PROMOTIONAL OR SPECIAL OFFER CODE MUST BE ENTERED AT THE TIME OF CHECKOUT.

12.2. WE RESERVE THE RIGHT TO (I) END SUCH PROMOTION OR SPECIAL OFFER EARLY AND REJECT THE PROMOTIONAL CODE PRIOR TO YOU PLACING YOUR ORDER, AND TO (II) REFUSE TO ALLOW YOU TO PARTICIPATE IN THE PROMOTION OR SPECIAL OFFER IF WE HAVE GOOD REASON TO DO SO (FOR EXAMPLE, IF WE THINK YOU ARE ACTING FRAUDULENTLY).

PERSONALIZED PRODUCTS

13.1. PLEASE REVIEW YOUR PERSONALIZED TEXT CAREFULLY BEFORE SUBMITTING YOUR ORDER. ONCE YOUR PAYMENT IS VALIDATED, THE PERSONALIZED TEXT YOU REQUESTED WILL BE REPRODUCED STRICTLY AS SUBMITTED BY YOU AND MAY NOT BE MODIFIED.

13.2.WE REMIND YOU THAT THE RIGHT OF WITHDRAWAL DOES NOT APPLY FOR PERSONALIZED PRODUCTS, IN ACCORDANCE WITH SECTION 8.2.

13.3.PERSONALIZED PRODUCTS SHALL NOT INCLUDE ANY CONTENT THAT:

INFRINGES ANYONE’S COPYRIGHT;

INFRINGES ANY OTHER RIGHTS, SUCH AS A TRADEMARK, OF ANY PERSON OR ENTITY OR A DUTY OWED TO ANY PERSON OR ENTITY, SUCH AS A DUTY OF CONFIDENTIALITY;

BREACHES ANY APPLICABLE LAW (INCLUDING, WITHOUT LIMITATION, ANY CRIMINAL LAW) OR REGULATION;

IS FALSE, INACCURATE, MISLEADING, HARMFUL, OFFENSIVE, ABUSIVE, THREATENING OR DEFAMATORY;

MISREPRESENTS IDENTITY OR IMPERSONATES ANY PERSON;

INCLUDES ANY MATERIAL CONTAINING PERSONALLY IDENTIFYING INFORMATION ABOUT ANOTHER PERSON, SUCH AS THEIR ADDRESS, PHONE NUMBER, OR EMAIL ADDRESS, EXCEPT WITH THE WRITTEN APPROVAL OF THAT PERSON;

CONTAINS MATERIAL THAT IS PORNOGRAPHIC, OBSCENE, INDECENT, OR OFFENSIVE, WHICH PROMOTES DISCRIMINATION BASED ON RACE, SEX, RELIGION, NATIONALITY, DISABILITY, SEXUAL ORIENTATION, OR AGE, OR THAT MAY INCITE HATRED OR VIOLENCE AGAINST ANY PERSON OR GROUP OR IS OTHERWISE INAPPROPRIATE;

MAY HARASS, UPSET, EMBARRASS, ALARM, OR CAUSE NEEDLESS ANNOYANCE, INCONVENIENCE, OR DISTRESS TO ANY PERSON;

GIVES THE IMPRESSION THAT IT EMANATES FROM OR HAS BEEN APPROVED BY US;

PROMOTES OR ASSISTS ANY UNLAWFUL ACT; OR

IMPACTS OUR BRAND IN A NEGATIVE WAY.

APPLICABLE LAW AND JURISDICTION

THESE GENERAL TERMS SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE COUNTRY IN WHICH THE APPLICABLE SELLING ENTITY HAS ITS REGISTERED OFFICE, WITHOUT REFERENCE TO CONFLICT OF LAWS PROVISIONS. ANY DISPUTE, CONTROVERSY OR CLAIM ARISING OUT OF OR IN RELATION TO THE GENERAL TERMS, INCLUDING THE VALIDITY, INVALIDITY, BREACH OR TERMINATION OF THE GENERAL TERMS, SHALL BE ADJUDICATED OR ARBITRATED IN ACCORDANCE WITH THE GENERAL TERMS.  WHERE THE APPLICABLE LAWS ARE DIFFERENT TO THE MANDATORY CONSUMER LAWS IN YOUR OWN COUNTRY, WE WILL AFFORD YOU WITH SIMILAR PROTECTION.

YOU MAY BRING PROCEEDINGS AGAINST EITHER IN THE COURTS OF THE COUNTRY IN WHICH THE APPLICABLE SELLING ENTITY HAS ITS REGISTERED OFFICE OR IN THE COUNTRY WHERE YOU ARE DOMICILED. WE MAY ALSO BRING PROCEEDINGS AGAINST YOU IN THE COURTS OF THE COUNTRY WHERE YOU ARE DOMICILED.

WITHOUT ANY RESTRICTION TO BRING PROCEEDINGS BEFORE A COURT, YOU AND SISIALENE WILL FIRST MAKE REASONABLE EFFORTS FOR A PERIOD OF THIRTY (30) DAYS TO RESOLVE AMICABLY ANY DISPUTE OR FAILURE TO AGREE THAT MAY ARISE OUT OF OR RELATE TO THE PRODUCT,THE GENERAL TERMS OR ANY BREACH THEREOF.

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